Wow! What Just Happened?

Wow! What Just Happened?

Recently, on a phone call with a vendor, while attempting to articulate a situation gone south and deep in the details, I was interrupted mid-stream with a torrent of words – an imagined finger angrily wagging in my face. The voice booming through the speaker on...
Listening through distinctions

Listening through distinctions

“We live in the world our questions create.”   ~~   David Cooperrider Remember Sam, the business owner who couldn’t understand why his people didn’t simply ‘just listen” to him? His first step to remedy that situation was to learn to pause. His second step involved...